Shopping and Payment Guide
1. Things to know before placing an order 1. **Customs duties**: 📦 Your country may impose **import taxes** (the settlement price does not include taxes). Placing an order is deemed to be your agreement to bear the costs. 2. **Address requirements**: ✉️ Only **English addresses** (country + zip code + phone number) are accepted. Wrong addresses will result in package loss! 3. **Delivery scope**: ⚠️ Prohibited goods: e-cigarettes/lithium batteries/liquids (Vietnam export restrictions) — ## 2. Simple four-step purchase 1. Select products → 2. Fill in English address → 3. Select logistics method → 4. Payment 💳 Payment method: – Credit card (Visa/Master/Amex) – PayPal – Local payment in Vietnam (Vietnamese customers only) — ## 3. Logistics and timeliness | Method | Timeliness | Tracking service | |—————|————|————–| | Economic post | 2-6 weeks | Partial tracking | | International express | 3-10 days | Full tracking| **Note**: Vietnam warehouse will ship within **48 hours** after payment (notify the waybill number by email) — ## IV. Key rules – 🔐 **Payment security**: All transactions are encrypted and your card information is not stored – ⏳ **Order modification**: Only support **before delivery** to contact customer service to modify the address – 💸 **Currency settlement**: Deduct according to the exchange rate at the time of payment, and refund will be returned by the original route – 🚫 **Do not accept cash on delivery**: Only support prepaid orders — ## V. Have a problem? – **Payment failed**: Check card balance → Try again after 30 minutes → Contact payment@yourstore.com – **Logistics inquiry**: Log in to your account or reply to the waybill number via email Contact us in time > 🌟 **Warm Tips**: > – For high-value orders, it is recommended to choose “International Express + Logistics Insurance” > – The settlement page automatically calculates the shipping fee and estimated tariff (for reference only) — Policy effective date: June 11, 2025
